Try Before You Subscribe
A free trial is available so you can check your device and setup before choosing a yearly plan. If you are unsure whether your device is compatible, we recommend requesting a free trial first.
Start Free TrialIf You Have A Setup Issue
If you have trouble setting up your device, please contact our support team by WhatsApp or email. Most setup questions can be solved quickly with clear instructions.
- We can help check your device type
- We can send setup instructions
- We can guide you step by step
- We can review your issue before any refund decision
Refund Eligibility
Refund eligibility depends on your activation status, whether setup support has already been provided, and how much the service has been used.
- You contact support with a clear issue
- The setup cannot be completed after support has tried to help
- The request is made within a reasonable time after purchase
- The service has not been substantially used
- The service has already been activated and used
- The issue is caused by an unsupported device or incorrect setup details
- The customer did not contact support for help first
- The customer already tested successfully during a free trial
How To Request A Refund
To request a refund review, contact us by WhatsApp or email with your order details.
- Full name
- Email used for the order
- WhatsApp number
- Selected plan
- Device type
- Short explanation of the issue
Review Time
Our team reviews refund requests as quickly as possible. We may ask for more details so we can understand the issue and try to help first.
Important Note About Digital Services
StreamBrit is a digital home entertainment setup service. Once access has been activated and support has been provided, refund eligibility may be limited depending on usage and the circumstances of the request.
Refund Questions
Can I test before paying?
Yes. A free trial is available so you can check your device before choosing a yearly plan.
What should I do if setup does not work?
Contact support by WhatsApp or email. Our team can help check your device and send setup instructions.
Are refunds automatic?
Refunds are reviewed case by case depending on activation status, setup support and usage.
How long does a refund review take?
Our team reviews requests as quickly as possible and may ask for more details.
How do I contact support?
Use the WhatsApp button on the website or email support@streambrit.co.uk.
Questions Before Buying?
If you are unsure, we recommend starting with a free trial or contacting us on WhatsApp before choosing a yearly plan.